1) Overview
MacN'Droid Repair (“MacN'Droid,” “we,” “us,” “our”) respects your privacy. This Privacy Policy describes how we collect, use, and share information when you visit our website, request a quote, request a booking, or contact us.
By using our website or services, you agree to this policy.
2) Information We Collect
We may collect the following types of information:
- Contact info — name, phone number, email address.
- Service request info — device type, model, issue, preferred location, ZIP code, appointment preferences, notes you submit.
- Communication info — messages you send us by call, text, email, forms, or chat.
- Website usage info — pages viewed, clicks, device/browser type, approximate location (city/region), and similar analytics data (often collected via cookies).
We do not intentionally collect sensitive personal information (like government IDs, passwords, or payment card details) through our quote tool.
3) How We Use Information
We use the information we collect to:
- respond to quote and booking requests,
- confirm pricing, availability, and service details,
- provide customer support and warranty support,
- improve our website and services,
- prevent fraud, spam, or abuse,
- comply with legal requirements when applicable.
4) Calls & Text Messages
If you contact us by phone or text, we may use your number to respond and to coordinate service (for example: confirming details, providing updates, and following up).
- Opt-out: You can stop marketing texts (if any) by replying “STOP.”
- Service messages: Transactional messages related to your repair request may still be sent as needed to complete service.
- Carrier fees: Message and data rates may apply depending on your plan.
5) Cookies & Analytics
We use cookies and similar technologies to help the website function and to understand how visitors use our site. This helps us improve performance, content, and user experience.
- You can control cookies in your browser settings.
- Disabling cookies may affect certain site features.
- You can opt out of Google Analytics tracking using Google’s opt-out browser add-on (if available for your browser).
6) When We Share Information
We do not sell your personal information.
We may share information only in these situations:
- Service providers — We use trusted tools to operate our website and communicate with you. This can include:
- Analytics (Google Analytics 4) to understand site traffic and improve the website.
- Email delivery (such as EmailJS) to send form submissions to our team.
- SMS/phone communication tools to send and receive service-related text messages or call updates.
- Legal compliance — if required by law, court order, or valid legal process.
- Protection — to protect rights, safety, or prevent fraud/abuse.
- Business transfers — if we restructure, merge, or transfer assets, information may be part of that process.
7) Data Retention
We keep information only as long as needed for service, support, legal compliance, or legitimate business needs. For example, we may retain repair records for warranty support and accounting.
8) Security
We take reasonable steps to protect your information. However, no system is 100% secure, and we can’t guarantee absolute security.
Do not send sensitive info (passwords, full payment card numbers, etc.) through website forms or text.
9) Your Choices & Rights
- Access/Update: You can request access to or correction of your information.
- Deletion: You can request deletion, subject to legal or operational requirements.
- Marketing preferences: You can opt out of promotional emails/texts at any time.
To make a request, contact us using the info below.
10) Children’s Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child provided information, contact us and we’ll take appropriate steps.
11) Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date reflects the latest version. Continued use of our website or services means you accept the updated policy.